You
may contact the Nominet
“PEPIN” tag holder via any
of the below contact details;
Email: nominet@pepin.co.uk
Telephone:
01483 763913
P.O. Box 217 , Guildford,
Surrey GU1 1BA
If you are trying to contact a Registrant to purchase a domain then
you may send an email to us and we will pass it on nominet@pepin.co.uk
Notes to be read before registering a
domain name through us;
We charge £20 per domain name which covers a 2 year
period, this is also the renewal fee.
We do not charge for cancellations, changes of registration or
transfers. We will email the contact of
the account, 30, 15 and 1 day before your domain name is due to expire to
ensure you have time to decide if you would like to keep the domain
name. Should you wish to keep the domain
name, you simply need to email to nominet@pepin.co.uk and make payment of
£10.00 using the initial payment method used.
If you do not wish to renew please let us know
by email to nominet@pepin.co.uk If you
do not respond the domain name will not be renewed and will be suspended 30
days after the expiry date and cancelled after a further 60 day grace period.
Please use these below details to contact
us for any domain name related queries you may have, including complaints and
instances of domain name abuse, you should expect to receive a response with a
few hours and no more than 5 days
Customer
Service Level Agreement
1.
We expect to respond
to any customer service query within 5 days of it being made, but usually
within 24 hours.
2.
If your communication requires immediate attention then
please mark “Urgent” in the subject line of your email.
Phishing scams, Spam
emails.
3. In the event of any of the aforementioned
or any other perceived abuses you may email: nominet@pepin.co.uk
4.
You
may make any complaints you may have to e email
address nominet@pepin.co.uk
We will initially respond to complaints within 5 days and should
we not be able to resolve the issue we will refer it to the UK Registry for
their attention.